Privacy Policy
Dy7io Business Support Services ("Dy7io", "we", "us") builds and runs messaging, inquiry and booking automation for small businesses. That includes properties and services under the Dashports brand, such as Tune Homes. This policy explains what personal data we process when you message one of our clients' Facebook Pages or use their booking websites, why we process it, and the choices you have.
We follow the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules.
1. Who is responsible for your data
When you contact a business we serve (for example, Tune Homes), that business decides why your data is collected. Dy7io processes the data on its behalf as a service provider. Dy7io is also directly responsible for how our systems store and protect it. You can contact either the business or us about your data. Our details are in section 11.
2. What we collect
| Data | Where it comes from |
|---|---|
| Your Facebook display name and a Page-scoped ID (a number that identifies you to that one Page only) | Meta, when you message the Page |
| The messages, photos and files you send to the Page | You, through Messenger |
| Booking details: full name, mobile number, email (optional), stay dates, number of guests, arrival time, special requests | You, through the chat or the booking form |
| Payment proof: screenshots of GCash, Maya or bank transfer receipts, including amount, reference number, date and account name | You, when you send a receipt |
| Your ratings and feedback after a stay | You |
| Basic technical data from the booking website (IP address, browser type, time of visit) | Your browser, in server logs |
We do not collect card numbers or bank login details. You pay the business directly through your own GCash, Maya or bank app. We only see the receipt you choose to send.
3. How we use it
- To answer your questions about availability, prices and policies
- To create, confirm, change or cancel your booking
- To check that a down payment was received and matches your booking
- To send booking updates: confirmation, arrival instructions, check-out reminders
- To ask about your stay and invite you to leave a review
- To pass urgent or complex requests to a staff member
- To keep records the business needs for accounting and legal compliance
- To keep our systems secure and fix problems
We do not sell your data. We do not use it for advertising, and we do not share it with other businesses we serve.
4. Automated replies and AI
Replies are sent by an automated assistant. To understand your messages and read payment receipts, we send the message text or receipt image to Google's Gemini AI service. Gemini returns things like the dates you asked about, the language you wrote in, or the amount on a receipt. Every booking decision follows fixed rules set by the business. A staff member reviews any payment the system cannot verify with confidence. You can ask for a person at any time by typing "agent" or "tao".
5. Who we share it with
| Recipient | Why |
|---|---|
| The business you contacted (its owner, manager and on-site staff) | To prepare for and manage your stay or service |
| Meta Platforms (Facebook Messenger) | To receive and deliver messages |
| Google (Gemini API) | To interpret messages and read receipts, as described in section 4 |
| Our cloud server provider | To host the database and automation software |
| Government authorities | Only when required by law |
Some of these providers may process data outside the Philippines. We use providers that apply appropriate security safeguards.
6. How long we keep it
- Chat conversations: 12 months after your last message, then deleted
- Payment receipt images: 12 months after your stay, then deleted
- Booking and payment records (name, dates, amounts, reference numbers): as long as Philippine tax and accounting rules require the business to keep them
- Website server logs: 90 days
7. How we protect it
Data is stored in a private database on a secured server and sent only over encrypted (HTTPS) connections. Access is limited to authorized staff with individual logins. We keep backups and review access regularly.
8. Your rights
Under the Data Privacy Act you have the right to:
- be informed about how your data is processed
- access the data we hold about you
- correct inaccurate data
- object to processing, or withdraw consent
- have your data erased or blocked
- get a copy of your data in a common format
- be compensated for damages from unlawful processing
- file a complaint with the National Privacy Commission (privacy.gov.ph)
To use any of these rights, contact us (section 11). To delete your data, follow the steps on our Data Deletion page.
9. Children
Our services are for adults. Bookings must be made by a person 18 or older. We do not knowingly collect data from children.
10. Changes to this policy
If we change this policy, we will post the new version here and update the effective date. Significant changes will also be announced on the affected business's Facebook Page.
11. Contact us
Data Protection Contact
Metro Manila, Philippines
Email: admin@dy7io.com
We reply to privacy requests within 15 days.