Delete your data

Dy7io Business Support Services · Updated September 23, 2026

If you messaged a Facebook Page that uses Dy7io's automation (for example, Tune Homes) or booked through one of our clients' websites, you can ask us to delete your personal data at any time. It's free.

How to ask

Option 1 · Messenger

Send DELETE MY DATA to the same Facebook Page you messaged. The assistant will confirm your request and give you a reference number.

Option 2 · Email

Email admin@dy7io.com with the subject "Data deletion request". Include your Facebook name, the Page you messaged, and a booking reference if you have one.

What happens next

We confirm your request within 3 days. We may ask one question to verify it's really you, so nobody can delete someone else's records.
We delete your data within 30 days.
We send you a confirmation when it's done.

What gets deleted

Your chat history and conversation records
Your name, mobile number, email and Page-scoped ID in our contact records
Payment receipt images you sent
Ratings and feedback

What we may have to keep

If you completed a paid booking, Philippine tax and accounting rules may require the business to keep a minimal record: booking reference, dates, amounts paid and payment reference number. We keep only what the law requires, restrict access to it, and delete it when the legal period ends. We will tell you if any record is kept and why.

Messages you sent through Facebook Messenger also remain in your own Messenger inbox and on Meta's systems. You can delete them in the Messenger app. Meta's own policies apply to those.

Questions

See our Privacy Policy or email admin@dy7io.com. You may also contact the National Privacy Commission at privacy.gov.ph.